Privacy Policy

1. Information We Collect

We collect information in several ways when you use our Service:

Information You Provide Directly

Information Collected Automatically

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Enable you to use our features, save favorites, and generate trip itineraries
• Account Management: Create and maintain your account through our authentication provider
• Personalization: Customize content and recommendations based on your preferences
• Communication: Send service-related notices, respond to inquiries, and provide customer support
• Analytics: Understand how users interact with our site to improve features and content
• Security: Detect, prevent, and address fraud, abuse, and technical issues
• Legal Compliance: Comply with applicable laws and legal processes

3. Third-Party Service Providers

We use trusted third-party services to operate our website. These providers may have access to your information only to perform specific tasks on our behalf:

Each of these providers maintains their own privacy policies governing their use of data. We encourage you to review their policies:

• Clerk Privacy Policy
• Supabase Privacy Policy
• Vercel Privacy Policy
• Google Privacy Policy

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for the website to function properly, including authentication
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service, particularly features requiring authentication.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our website (as described above)
• Legal Requirements: When required by law, subpoena, or legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit using HTTPS/TLS
• Secure authentication through Clerk (SOC 2 compliant)
• Database security through Supabase with row-level security
• Regular security reviews and updates
• Access controls limiting who can access user data

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Data Portability: Request your data in a commonly used format
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at info@blueridge.town. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Usage Data: Typically retained for 12-24 months for analytics purposes
• Log Data: Retained for security purposes for up to 90 days

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@blueridge.town.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.

10. Geographic Scope

blueridge.town, powered by the Helpible platform, is operated from and intended for users in the United States. We do not intentionally collect information from or market to users outside the United States.

If you access our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and, if the changes are significant, we may provide additional notice (such as a banner on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@blueridge.town

Website: blueridge.town/contact

For data deletion requests or to exercise your privacy rights, please include "Privacy Request" in the subject line of your email.